Privacy Policy of Carefit
Effective date: May 29, 2023
Carefit (hereinafter simply "we") is committed to protecting your privacy and complying with relevant information protection and privacy laws. This privacy policy is designed to help you understand the information collected when you use our products and services, and how we process and use them. If you have further questions after reading this Privacy Policy, please contact us at the email address listed at the end of this document.
The specific content includes:
1. Information Collect
2. How your information is used
3. How your information is shared
4. Third-party service providers
5. Protective measures
6. Data retention
7. Your rights
8. Privacy of Minors/Children
9. California Privacy Rights
10. Specific Privacy Rights of California Residents
11. Contact us
1. Information Collect
When you use our products and services, we may collect the following types of information.
Account information: If you create an account on our application, you may need to provide country or region, email address, password, date of birth, gender, height, weight, weight goal, step goal. You may also choose to provide other information, such as a nickname. Personal information will be used in the calculation of some health data algorithms to provide more accurate health data, such as heart rate and your age, height, and weight.
Information related to sports health: such as steps, distance, speed, exercise duration, calories, sleep duration, heart rate, etc. Sports health data information will be used for you to check your personal sports health feedback and provide you with better health management services, such as developing good sleep habits.
Location information: When you use certain location-based services, such as starting outdoor sports mode and checking the weather, GPS location information will be used. If you do not allow us to use the phone's location function, we will not collect this information.
Device MAC and application information: When you use our devices and applications, we will obtain your device and application information, such as user configuration data, device MAC address, device version number, serial number, firmware version, language, APP Version, mobile phone system version, device configuration, device identification and other information. Only obtain the information of our company's related equipment that you have connected, and obtain it when the APP is connected to the equipment. The relevant information will be stored locally on the mobile phone and uploaded to the server. Device and application information will be used to update the device firmware version, update the APP application version notification, or to locate and analyze related APP applications or device firmware problems.
Service information: When you use various functions of Carefit equipment and applications, you can submit some service information. If you use the smart camera function or set the photo watch face, we may call your camera or album permissions, but will not use your pictures for other purposes; if you use the female menstrual cycle reminder function, we may collect the physiological information you provide Period, ovulation period and other information; if you use our alarm clock function, we may need to call the built-in clock function of your mobile phone.
SMS Log & incoming call information: If you use the incoming call reminder function, after your authorization, we may read your call status and address book, but we will not store your communication information; when you use the message notification function, we may Will access the information notification status of SMS or third-party applications to push notifications to smart wearable devices, but we will not store this information
Contact List：If you need to use the call function of a 4G watch, such as H102E, you can first upload up to 8 contacts and mobile phone numbers to the server and then send them to the watch. In order to facilitate users to quickly select 8 contacts to send to the watch, the APP has applied for Contact List permissions. You can also make calls using the watch's dial pad.
Image information: If you have any questions or suggestions about our products and services, you can give us feedback in "Profile" > "Feedback" in the Carefit app. Through this function, we will collect the feedback questions you send us, as well as your contact information (if you provide it), which will be used to let us better understand the problems you encounter and contact you. During the problem feedback process, if you agree, we may access your phone's camera, photo album, etc., so that you can upload pictures related to the problem and help us quickly locate the problem.
Log information: If you use our devices or applications, we will collect some usage data, such as creating or logging into your account, account and device pairing, system errors, system crashes, system restarts, system upgrades, etc. Your latest log information within 7 days will be automatically stored locally on your mobile phone, and old log information will be automatically deleted. Uploading logs can help us solve your problems faster. We will not actively collect your log information unless you choose to upload your log information to our server through "My > Questions and Suggestions".
QUERY_ALL_PACKAGES permission
Visitor information: When using the visitor function (applicable to unregistered or not logged in), visitors can experience our products and some limited services. Visitors' personal data (nickname, gender, height, weight, date of birth, sports and health data, etc.) will be stored locally on your mobile phone and will not be uploaded to our server.
Other Information: We may also collect other types of information that are not directly or indirectly linked to an individual but are aggregated, anonymized or de-identified.
2. How your information is used
We will use the information we collect for the following purposes:
Provide, process, maintain, improve and develop our products or services for you, including some after-sales, customer support and services on your device, such as using heart rate data for heart rate algorithm optimization, and all data has been anonymized;
Communicate with you, we will use your information to send you service notifications when necessary, and reply you when you contact us, such as pushing the reply message to your Carefit application according to the feedback you send in the APP Inside;
Store and maintain your information according to our service content or legal obligations;
to provide you with limited services without communicating with our servers.
Information use of non-personal data
We will collect some log information that does not involve personal data, such as error codes of device (restart) hardware problems, error codes and logs of device restarts, logs of application Bluetooth connections, and anonymized user devices and application usage condition (if you opt-in) and other information for overall analysis to fix bugs, monitor usage and optimize our services. In order to quickly fix Carefit application problems, a third-party log capture tool SDK (com.tencent.bugly) is integrated. This type of log only contains the parameter information of the user's mobile phone, and does not involve the user's personal privacy information.
3. How your information is shared
We promise not to sell your personal information to any other third party for processing for any purpose except with your consent. We will ask for your explicit consent to share any Personal Data and Sensitive Personal Data. We will not disclose or transfer your personal information to any unaffiliated third party, unless in response to your request, for example, if you authorize the sharing of your personal information to a third-party device or platform, we will share your personal information with your request Information, such as: steps, distance, height, weight, heart rate, calories and other sports data are shared with third parties. Please read the privacy policies of these third-party devices or platforms, because your activities on third-party devices or platforms will no longer be bound by this privacy agreement;
To enforce our policies or contracts;
To act as required by law.
4. Third-party service providers
We may use third parties to help us realize Carefit's services, and you can choose whether to use third-party services. When you choose to use a third-party service, the third party may collect your information. Therefore, we strongly encourage you to take the time to read the privacy policies of third-party services provided, just as you read our policies. We are not responsible for, and cannot control how third parties use the personal information they collect from you. The service provider has access to your personal data only to implement Carefit services on our behalf and is obliged not to disclose or use it for any other purpose:
Map service provider
In the Carefit service, the service providers that support users to obtain the function of outdoor single motion trajectory include: AutoNavi Map SDK (com.amap.api), Google Map SDK (com.google.Maps), Apple Inc. Maps SDK (com.apple.Maps). When you use this service, we will collect your geographical information and provide your location information to the map service provider. For specific data collection and processing, please refer to the privacy policy of the corresponding map service provider. Carefit obtains the motion track for you to view the motion track after you do outdoor sports. You can stop the collection of geographic information by turning off your phone's GPS.
Weather service provider
If your device supports the weather push function, your location information will be sent locally to the weather service provider (ACCU) to obtain the weather information in your area. After your personal information has been anonymized, it will not be used to identify or locate you personally.
Cloud storage service provider
In the Carefit service, the service provider that provides cloud storage is Amazon (Amazon Web Services EMEA SARL or Amazon Web Services, Inc.). When you choose to store your data on the cloud, your personal data will be uploaded to Amazon's server, including personal information, sports data, and health data. For specific data storage conditions, please refer to Amazon's Privacy Policy.
Tencent Bugly service provider
Tencent Bugly, a service provider that collects abnormal states such as crashes and no responses during the use of the APP (com.tencent.bugly ios.bugly.qq.com), which facilitates timely discovery of control abnormalities and a more comprehensive understanding of positioning abnormalities. Solve user problems more efficiently. Only program exception data is obtained, and user-related personal information and data are not involved.
Links to third parties
If you choose to link your account to other third-party applications (such as Strava, Google Fit), we may collect information about you that you have disclosed or choose to share with us through these third parties, including information from other Workout or activity data for the service. You can stop sharing information with us from other services by revoking our access to the other services.
5. Protective measures
We are committed to ensuring the security of your personal information and we will take all practicable steps to protect your personal information. In order to prevent unauthorized access, disclosure or other similar risks, we will take reasonable administrative, technical and physical safeguards and use all reasonable efforts to protect your personal information. However, you should be aware that we cannot 100% guarantee the security or confidentiality of the information you provide to us.
6. Data retention
If you use our products and services, we may collect and store your information. We may store your information for as long as you maintain your account. However, once you cancel your account or submit a deletion request, we will delete or anonymize your information as soon as possible, no later than 90 days from the date of your deletion request.
7. Your rights
Carefit is committed to respecting the confidentiality of your personal information and guaranteeing that you can exercise your rights. According to this Privacy Policy and related laws and regulations, you have the right to:
Request access to your personal information. The right to access your information held by us. You can directly access your personal information in the application "My > Personal Information". If you are unable to perform these actions yourself, please contact us using the contact details below. Upon your request, we will provide free of charge a copy of your personal information collected and processed by us. For any other request for the same information, we may charge an appropriate reasonable fee in accordance with applicable law and at actual cost.
Request correction of personal information we hold about you. You have the right to request that we correct any incomplete or inaccurate information held about us. At the same time, you can directly correct your personal information in the "My > Personal Information" of the application.
Request deletion of your personal information. You have the right to ask us to delete personal information if we have no good reason to continue processing it. At the same time, you can delete or permanently anonymize the corresponding data by canceling your account.
8. Privacy of Minors/Children
Our products and services are not available to children under the age of 16 (or in some jurisdictions under the age of 13). Carefit does not and is not intended to receive any personal information from minors. If we learn that we have collected any personal information from a child under the age of 16 (or in some jurisdictions under the age of 13), we will take immediate steps to delete such information and terminate the minor's account, with or without parental consent.
If you are a California resident under the age of 18 and a registered user of Carefit, California Business and Professions Code Section 22581 permits you to request and obtain removal of content or information you have publicly posted. To request deletion of such data, please contact us and provide the email address associated with your account via the contact information provided below. Please note that your request does not guarantee complete deletion of content or information posted online, and in some cases, deletion may not be permitted or required by law.
9. Specific Privacy Rights of California Residents
California Civil Code Section 1798.83, also known as the "Shine The Light"law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. Please note that Carefit does not share personal information with third parties for its own marketing purposes.
11. Contact us
If you have any comments about this Privacy Policy or questions, or any questions related to Carefit's collection, use or disclosure of your personal information, or you believe that your rights are not fully protected under this Privacy Policy, please feel free to contact us at:
Email: Carefit99@gmail.com